Some weeks ago we ordered hundreds of dollars of cups and saucers from Artazza.com, an online store supposedly located in New Canaan Connecticut. The address they use on their website is actually a USPS store. We confirmed our shipping address in writing, however Artazza sent our order to a completely different address. The freighter couldn't deliver to the address Artazza used and the goods were returned to Artazza by the freighter. We have provided proof that the order was addressed incorrectly and the goods were returned to Artazza by the freighter but Artazza flatly refuse to refund our money. Artazza "customer service" have used every excuse not to refund our money - from claiming the problem was our fault to suggesting we are being dishonest and attempting to defraud them.. They have said, and written, that they do not normally trust what their customers tell them and will automatically assume their customer is lying whenever they receive a complaint that an order was not received. I guess I should have checked their business address before giving them my credit card details. Nice looking website - it looks very professional just don't give Artazza.com your credit card details.

November 25th I am browsing for booking a flight ticket to India one way. I am excited to finally meet my family after three and half years. After some friends recommendations I go to Make My trip web site. I go to see that it's an Indian online travel booking company. It also says no. 1 choice for NRI, India's No. 1 Travel Company and a lot of other stuff. I go to the web site and to the Chat option and start chatting with Mr. Sharma. Reference ID: [101125-025694] Chat session. I give him my travel details and also mention I need an airline ticket which do not require TRANSIT VISA. He acknowledges it and books me a flight on Kuwait Airlines and assures me that no transit visa is required, The flight will depart from JFK Airport to Mumbai and samll stop over in Kuwait for flight Change.

MakeMyTrip Booking No. US1011B02251

December 23, 2010 I reach JFK airport, stand in line for boarding pass of Kuwait Airlines. I reached the counter and the agent tells me that the flight stops at London Heathrow Airport and I need a transit Visa for Britain to board. I am kind of shocked. I went ahead and spoke to the reservation manager at Kuwait Airlines Booking. He says the same thing. I tried explaining him that my booking agent from Make My Trip conformed me that I do not need a transit visa for this flight. But the reservation manager tells me that he can't allow me to board the airlines. I call Make My Trip, the agent tells me that Make My Trip booking is right and the flight doesn't need a Transit Visa and the agent mentions at no point I informed them in chat that I need a booking without a transit visa. I am kind of confused and then I thought I would deal with this matter once I reach India.

The agent tells me that he would cancel my Kuwait airlines ticket and book me another flight. He books me at Jordanian Airlines which costs me $2381. MakeMyTrip Booking No.US1012B02117. I stand in the queue of Jordanian airlines, now Jordan Airlines reservation agent says that I need a transit visa for Abu Dhabi and refuses to give me boarding pass. I call make My Trip again. After all the chat, they cancel my booking on Jordanian Airlines and book me on Emirates Airlines MakeMyTrip Booking No : US1012B02117. This costs me more $300. Total Cost of Flight now is $3616 one way. ($935+$2381+$300) I arrived India and get sick for 3 days. The first thing I do is check my Chat Transcript of booking my on Kuwait airlines. In the chat I specifically mentioned the visa I hold and also went on to inform the booking agent that I need a flight ticket which do not require Transit Visa. The booking agent acknowledged it and booked me on Kuwait airlines. Its just hight of cheating a customer.

I contact Customer care of Make My Trip in India and they tell me that I have to chat with customer care on US website. In about 2 weeks or so I get my refund of $935 (Kuwait Airlines Booking Refund).

I contact Customer care though Chat. I explain the agent everything and told him that it wasn't customer's mistake if the booking agent booked a wrong flight after having all the information about the customer and specifically mentioning about the Visa Status. It was solely Make My Trip's mistake of not having updated info of the flight they are booking there customers on. I also tell him that I am willing to be responsible for $935 which was my initial charges for my travel arrangements and my $2681 should be returned back to me. (Now after $935 refund I expect $1746 to be refunded back to me) The agent says Sir, the manager is not present right now and somebody will get back to me with a resolution in 48hrs. Reference ID: [110104-044888] Chat session Tuesday, January 4, 2011 6:33 AM.

I contact customer care again for another 3 more times through chat and I do not get a resolution and I have been ignored and the agents were very unhelpful:

Reference ID: [110108-006163] Chat session Friday, January 7, 2011 5:06 PM Reference ID: [110114-007214] Chat session Thursday, January 13, 2011 6:08 PM Reference ID: [110114-008458] Chat session Thursday, January 13, 2011 7:02 PM

I have called 4 times on US website booking no. (1800INDIA10) to customer care of make my trip, I needed to talk to manager and the answer given to me was that the manager was busy and also not available. My calls were dropped and very unprofessionally handled and the agents spoke to me rudely.

I belong to hospitality field, and I worked for hotels l like Hilton and Leela's. I can't believe such a reputed company can do this to a customer.

I feel that I got cheated and there is no value of service rendered to me from Make My Trip. My reservation wasn't handled properly by Make My trip even though I made my travel plans way in advance and caused me lot of inconvenience. I rate this business the worst business I have ever come across. I would take my business to some other web site who really cares about there customer and recommend all my friends through social networking sites.

Vikramraj Vijayan

vikramrajvijayan@yahoo.com

Later that night we got back to the hotel and there was a message for us to call home. We did and found out that my husbands new job had been withdrawn. The next day I called Justin several times, left messages and finally got ahold of him around 8pm. I told him the situation and that we will have to withdraw from the purchase. He then asked us to call him the next day. We called again many times on our vacation with no return calls. He told us several days later his phone must not of been working never got the messages.

The next day we were on an all day tour but tried calling again in the evening. We finally got ahold of someone at the office and they advised us to come in the next day as we were leaving to go home and to bring the papers. We arrived back at the office and was told Justin was not in. We told them we had to cancel and what do we need to do, I was told by the limo driver Majic after he supposedly called Justin to give our papers back and to call from the airport. All should be ok. Well we got to the airport and again made calls to a machine. We came to Vegas to have a good time and all we have done is been on the phone.

We got home Wednesday, January 20, 2011 and again I made several calls and left messages. Two days later I finally get a call from Justin and he offers us more weeks at the same price and was going to finance us over a longer period. I told him I would get back to him with an answer as I had to discuss this with my husband. He at that time said he had yet to find our paperwork, we have nothing.

We decided that we ourselves could not afford it but wanted to know if we could go in with another couple. After several more calls finally got Justin gave us the website address, password to look at and see what we could do. He did not want to give up on this deal.

On Sunday a week later, I called Justin and told him our friends could not do it so we can not either. He then proceeded to tell me that he may not be able to cancel now as we were to have done a certified letter before the three day mark. Why the first and second and third and so on calls and in person meeting was not told of this or when we dropped off the papers. He told me he would call me back around noon on Tuesday, January 25, 2011 to advise if there would be any problems. Well guess what no calls no messages. He told us several days ago his phone was acting up but I am finding this hard to believe that if your in sales you would make sure its working.

I am very upset at the customer service we are receiving. Our Vegas trip was ruined with all of this frustrating mess. I told Justin once on the phone if this is how clients are treated I am glad we are getting out. He just made excuses on why he never called me back.

When we first got home I praised the plan and told friends about it but now I am not. I am very upset and will tell all my Vegas bound friends to stay away, regardless of how many free shows they get. We were treated like reel them in, grab their cash and let them lose. No care what so ever. We thought before this mess happened that if and when my husband gets a job we would sign up for this program but after this treatment we will not sign up for it and will continue to tell our friends on how we were treated.

I hope that this branch of people in Vegas does not represent your company as a whole because they are giving you a terrible reputation.

I hope you can help us my husband does not have a job and we can not afford the monthly payments, I know we were told will lose the $350 processing fee and that's fine but to have this going on is driving me nuts. I have to work and can not afford to keep taking time off to deal with this and to keep making all these long distance calls, the long distance calls are going to cost me another $350 if this keeps up.

I ordered 2 pairs of sunglasses for myself and my wife. I am currently a British National working with Ericsson in Mexico City where I would have liked the sunglasses to be sent. My bank (BANCA MARCH) is based in Spain where I live permanently.

Understandably the security center asked me to send proof of ownership of my credit card in the form of a photocopy of the original card. I sent it straight away and also asked if there was any additional information that they needed (I would have sent passport copy, Driving License, letter from bank, etc....) I received an email from your security department telling me that no more information was required and that it was going through the normal security process.

Then I wrote an email to inform about a change of card due to the loss of the card in a an ATM in the office where I work in Mexico.

If the security department still did not approve then I was planning to send you a bank transfer from the same account to you company for the whole amount!!

As you can see below I received a email answer from one of your employees telling me "HOW ABOUT YOU SWALLOW MY TESTES".

I presume this is rude way to say in slang that I swallow the persons testicles.

Why did you send me such a rude message? Is this the normal sort of behavior that your company provides to each of your prospective customers. This sort of message is very rude and of course off-putting to future customers, my wife was also very upset by your comments.

Please can you tell me why you have treated me this way, and if this is a normal comment to your customers?

I have spent over 10 hours trying to solve this and it seems like I am the one doing all the work instead dell trying to treat its customers with a little respect.

Right now, I want all my money back and because i am in Brazil, the bank account is different then the one I used to o buy the computer. Please contact me on my email or by phone to get all the necessary information regarding my new back account to solve this as soon as possible.

This time I checked with the internet and found this is a common problem - I am surprised that a line of watches marketed specifically for rough conditions ( mountain climbing, sailing, etc ) has a watch band that is no longer structurally sound after approx 30 months I have contacted the distributor, and their only answer is to keep buying new bands every 30 months ( at a cost of $125.00 per band )

They must be aware of the problem - but have made no attempt to resolve the problem - ( an all metal band perhaps )

Because of the design of the watch - I am doubtfull that I will find a suitable ( metal ) replacement from another source - but that is the only hope I have \

Now they are trying to tell me that my 30 days started the day I ordered the phone, 5/5 10. However, I had no access to the phone until 5/12. therefore, I did not get an experience before 5/12.

How dare they tell me my 30 days starts when the phone was ordered and not engaged, One does not get engaged until one puts the ring on the finger.

When I call, they say someone will get back and they never do. I have emailed them to cancel my paid service and drop it to free service and again no response. They suck and I want to warn everyone to stay away from this company.

#2: Murray Model 224080 Mfg Date 02-04. Worked well for years. Now the safety cable no longer pulls back far enough to let the engine start. Ever try to fix something like that? Need "special" tools. At least it worked for a while.

#3: MTD Model 11A-08MB006 SERIAL 1D099K20438 139cc B&S engine. About 1 year old. I mow for a while and shut engine off to move something in lawn. Have to wait 10 minutes before it will start again.

Does ANYONE make a good product any more? I remember back when you could adjust everything on the mower. Now, between government regulations (meant to "protect" me) and cheaply made mowers, a person is better off buying goats!!

How in the heck did I ever survive without discharge guards and auto shut down cables when I was 10 years old. OH that's right, my parents taught me the dangers and how to be responsible.

Total tab thus far....17 repair trips here in less than 2 years, total repairs $1,700. I have all the repair orders to prove it. While Hawkeye at the beginning did reimburse me $700 toward some repairs, this tub is a lemon if there ever was one. This is a NEW TUB!! I've spent more time under it than in it. Jets leaked water and shorted out the motor. Lever to control waterfall fell out of the wall. Heater stopped working. Hawkeye has been sending parts all the while as I repeatedly called repairmen to install them. Then when the part doesn't work Hawkeye always blames my repairman. Sent me a new motor, had repairman install, 2 weeks later low speed pump blew and a week after that the high speed pump blew. It also is leaking underneath from 3 different areas. Apparently this is exactly how a Hawkeye hot tub is supposed to perform according to .

They also blamed me because the pipes froze - well only because the jet leak dripped water down a wire into the motor and shorted it out. Gets very cold in WI very fast but Hawkeye has blamed everyone but Hawkeye. Now they've offered to rebuild it if I pay shipping - another $1,500. These people are nuts. I'm going to put out MORE money??? Not on your life -DON'T BUY HAWKEYE brand. Located in Virginia, so stay away.

THEY BUILD A CHEAP, FLIMSY HOT TUB AND DON'T STAND BEHIND IT. MY LOCAL HOT TUB DEALERS HERE SAY THAT HAWKEYE'S WARRANTY IS ALSO SUB-STANDARD VS. THOSE OFFERED FOR THESE PRODUCTS BY OTHER MANUFACTURERS!! SAVE YOUR $$$ AND LOOK ELSEWHERE!!

The shipping company received the bill of sale which states that the State Title is exempt. On 5th November the shipping company said they had all the paperwork and import permits ready to be submitted to customs. On 1st December the shipping company said they needed the title papers for the bike and that they could get them for $450. I contacted the previous owner who said he could get them for $100 so I asked him to get them. He said it would take 3-4 weeks and I informed the shipping company of that fact, I had not heard anything from the previous owner after some correspondence so I asked the shipping company to get the papers and I transferred the $450 into their account on 27th January 2010. He said he placed the order on 29th January 2010 and they would let me know when they get the papers. In the meantime the previous owner said he had the papers and was going to send them on to the shipping company.

After nothing and still no bike I contacted the shipping company to see what was happening and they said they put the paperwork for the title papers through on 3 February 2010 (before he said he placed the order on 29th January but pulled back on the order because the previous owner has the papers. As of today 17th February 2010 I still have no title papers, I have paid the shippers 3 times as much for the papers as the previous owner and my bike is still sitting at the dock crated. I do not know if it is inside being looked after or what. and if the shipping company is going to want more money for something else when they get the papers.

the washer would code F11 f16 failures,we cannot wash a complete load of cloths without it stopping coding and waiting. We have been online and thousands of people have the same problem and sears is not doing nothing.

Their must be a class action suit someplace please help..

The instructions on the site indicating there should be an on-screen "cancel" option are wrong. There is no "cancel" button. There are also no phone numbers to call anyone, although the site warns customers that if they want to cancel an order, they'd better hurry because "very soon" there would be no way.

I called the store in Layton, Utah--where I was given two telephone numbers that did not get me to walmart.com as promised. (700) 746-7447 had been disconnected altogether; At (800) 966-6540, I was informed that for $3.79 I could be connected to my desired party, unless I wanted to dial yet a third number on my own. I elected to call (702) 589-9300 myself, and was informed this number had nothing to do with Walmart. It was just a directory assistance number.

In frustration I called the Layton Walmart yet again, and they tried to contact Walmart.com themselves. At this point I was told that they wouldn't be able to cancel the order --until "probably tomorrow"--but that someone would be calling me back right away. Hours have now passed, and no one from Walmart.com has bothered to call back, and there is apparently no way for me to call them and cancel an order unacceptable from the beginning.

< Furthermore, the Walmart store in Layton cannot let me pay them with a credit card--and let my daughter pick up one of the many identical scooters in stock there.

They really think I'll probably hear from walmart.com. Probably. Maybe tomorrow. If I don't, call back and they'll try for the fourth time to reach them from the Walmart store.

This has been a dreadful shopping experience. I've now contacted my credit card to let them know to refuse payment--but the charge has not yet been posted. They told me to check every day in case it still slips through.

I then contacted some independent dealers who told me people do this all the time. They said all we have to do is Empty the contents and put in two new filters and the car should work fine. I went to a Honest dealer in Arlington VA called Arlingtonmotor car and they did just that for $450. The car works perfectly. I then approached Lindsay and asked them to pay for my rental since the discrepancy between the dealers could prove embarrassing. These people are crooks and refused, plus I received little support from VW customer support. Do not bring your car to Lindsay VW. ! I cannot get their customer support to pay for the Rental. It is a shame !
Sincerely,
Steve McCabe

Thank you for your recent correspondence. We are always interested in hearing from our customers. We apologize for any frustration you have encountered with the delivery of your dryer.

We appreciate your feedback. By sharing your ideas, you have enabled us to address the issues and provide feedback to the appropriate person. Truly, your remarks provide forthright feedback that will enable Sears Holdings to improve the customer experience.

For further assistance, please contact our Delivery Solutions Team at 1-800-341-2517.
Once again, we apologize for the delivery errors and we thank you for contacting us.
Sincerely,
Ray J
Retail Customer Care
Sears Holdings Corporation

Steve Howard/p>

On Thu, Dec 17, 2009 at 11:50 AM, Sears Customer Relations wrote: Dear Steve Howard,
Thank you for your recent correspondence. We are always interested in hearing from our customers, and regret it was this type of situation that prompted you to contact us. We apologize for the inconvenience you have experienced and understand your frustration with your washer and dryer delivery.
We have resubmitted your concern to the appropriate department and you should receive contact via email within 1-2 business days. If you would like to contact a representative regarding your delivery concern via telephone, please contact our Delivery Customer Care directly at 1-800-732-7747.
Once again, we apologize for your experience with the washer and delivery. We appreciate your business, and value you as a customer. We certainly hope you will continue to make Sears Holdings Corporation your choice for quality and value.
Sincerely,
Brooke G.

Original Message Follows: ------------------------
Thank you for your response. I have NOT heard from anyone other than the delivery folks letting us know they would be here today (12/17). I have talked to a few friends about my experience and they have related similar problems in the past with Sears, particularly with the Redding store. Every other retailer I have dealt with in the past has always done something to make a bad situation better. Whether it be waiving a fee, a future discount, or whatever. I have always had a high regard for Sears. Not anymore. Our machines should have been installed first thing this morning, That's the least that could have been done. My wife is so upset she just wants to send them back, get a refund, and go elsewhere. I talked her out of it simply because I don't want to wait another week. We could even get 5% off by price matching at another retailer (I already checked).
If friends ask where we got our machines, I will tell them and then tell them about our delivery issues, lack of the retailer trying to make the customer happy (I can remember when retailers did that if they made a mistake) and finally, I would recommend to them they may want to look elsewhere. After all, almost everyone price matches. If Tim Allen had ever been treated like this, I am sure he would not have made Sears central to his comedy act. The only positive was our saleslady. She was the only one in your company who went the extra mile to try and help. Shame on Sears! I guess the next time we have to spend over 3300.00 dollars on a washer and dryer it won't be at Sears.
Steve Howard

On Sun, Dec 13, 2009 at 11:09 AM, Sears Customer Relations wrote:
Dear Steve Howard,
Thank you for your recent correspondence. We are always interested in hearing from our customers, and regret it was this type of situation that prompted you to contact us. We apologize for the frustration you've encountered within our Redding, California Sears store. We understand how the delay in delivery and laundromat costs can be upsetting.
We have forwarded your concern to the appropriate department and you should receive contact via email within 1-2 business days. If you would like to contact a representative regarding your delivery concern via telephone, please contact our Delivery Customer Care directly at 1-800-732-7747.
Once again, thank you for taking the time to contact us. We appreciate your business and value you as a Sears Holdings customer. We certainly hope you will continue to make Sears Holdings your choice for quality and value.
Sincerely,
Jessica C.
Retail Customer Care
Sears Holdings Corporation

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COMPANY: DATA DEPOT

COMPLAINT: Several months ago, I purchased a mailing list from Data Depot - big mistake as it turned out - they just took my money and never provided the promised information.

Their website listed the data elements they promised and it appeared to be just what I needed. Once I received the mailing list, I found that they had not included the City - certainly an important element in a mailing list don't you think? I contacted them several times before finally receiving a response that there must be something wrong with my computer. Absurd - it was a data file downloaded from an FTP site. Didn't require any programs to run or anything. I contacted them several more times and they simply refused to respond and they refused to provide a refund.

I then filed a complaint with the Better Business Bureau - what a waste of time. I've come to the conclusion after this and a previous encounter with the BBB that it is not worth the effort and time. Data Depot responded that they don't guarantee the accuracy of the data and I agreed to that when I purchased the mailing list. True, I do understand that they cannot possibly guarantee the accuracy of the data as addresses change frequently in some cases; however, I did not agree to purchase a mailing list totally missing a promised data element (city).

I then filed a complaint with the State of Florida Division of Consumer Affairs. Data Depot simply refused to respond to them and they closed the file with no action.

The company's particulars: Data Depot (www.datadepot.biz), 6822 22nd Avenue North, Suite 284, St. Petersburg, FL, 33710 USA, Toll Free: 800-555-DATA (3282), E-mail: info@datadepot.biz.

Thanks,

Clark Bailey

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COMPANY: WALMART AND VISIO

COMPLAINT: I bought a Vizio 42" Plasma TV back in March 2009 , I didn`t want to open the box because I was moving in June, so I let it sit and right before I moved I decided to check it out I open it up to find out that the screen is cracked I went back to Walmart to see if they could exchange the unit they flat out denied me , its not like I wanted a refund I just want a working TV. Called Vizio to see if this unit was covered under sometime of warranty and they said no that I needed to go back to Walmart .. I am very disappointed with both companies and the attitudes I encountered with both rest assure I will not ever recommend either company to any one I come in contact with , and I will never ever shop at Walmart ever again. Their customer service from the ground up to their managers was the worst I have ever encounter I will continue to preach my experience to any one who will listen BEWARE OF WALMART !!!!

Louis Johnson

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COMPANY: HONDA Corp of America

COMPLAINT: I bought A brand new Honda city car two months ago. The mileage on my car is on 3200 KM to date.

The local dealer had called and advised me that the second service which is will be overdue on 19/8/09 according their software database . The local dealer said that if I did not send the car in for service on time the warranty of the car will void. (I'm feel that a bit threatening and I'm not happy and not satisfied) It looks like to me I have to rush to drive car more on the road in two weeks, in order to meet 5000km for the second service. I'm strongly agreed to send car for service every 5000km this to ensure the car is in good condition and in good performance. But I totally disagree to send car for service every 3 months, when my car has not reached the said mileage. Question: WHY is that I have to service my car on every 3 months according to the chart below?? P/s: I will definitely send my car for service when reached distances 5000km. This is for my own good safety.

How can I reach the Honda Corp American Office??
Thank You, Lee Peng Tat


Reply from Consumer Complaints: Go to this site to get the number you are looking for: http://automobiles.honda.com/information/customer-relations.aspx

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COMPANY: Suvana Airport Transfer shuttle complaint

COMPLAINT: I had booked airport transfer facility via an email dated 29th March with Suvana Airport Transfers. vide Reservation Number : S032809S018 through email dated 29th March. SUVANA.COM

However, when I reached the airport, I found that there was nobody to pick us from the shuttle stop. We had called reservation help desk 3-4 times and every time we were told that there is a shuttle arriving in a few minutes. We had waited for approximately 40mins for their shuttle to arrive.

We being an international traveler and visiting US for first time got a bit worried. We contacted another shuttle service available at the airport and thought they might help us in this case. We made their staff call to Suvana customer care and were told that they would send a special vehicle. We almost waited 40 mins for all this to happen and eventually we had to call again at Suvana customer care office but again we were given false promise.

At that time we had no option but to cancel our bookings with Suvana. However, later we found that $70x2= $140 had been charged to my card account.

I have been contacting Suvana since April 2009 for this wrong doing and requesting them to refund my money. However it seems they don't have any intention to do it as now they have started ignoring my calls, emails and I am thinking of filing an official complaint with govt. agencies.

It would be really appreciative if you get help me out on this.

Thanks and Regards

Ruchir Gupta

New Delhi, India

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COMPANY: AT&T COMPLAINT:

My wife went to the local AT&T phone store to inquire about a nearly $30 fee added to our bill this month. The store employee called AT&T and asked what the charge was for. The store employee was told the fee had something "to do with AT&T changing their billing system". My wife asked "and why should I pay for that/". The employee asked if AT&T couldn't do something about removing the fee as we had not changed our plan and had never paid this charge in the past. The company ended up dropping the fee from the bill after a little arguing. I fear most people won't fight this rip-off.
I wonder just how many people the EVIL AT&T is doing this to and getting away with it.
We live in the Rosenberg, Texas area where we received this bill.
Terry Moody

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COMPANY: CANON USA CUSTOMER SERVICE

COMPLAINT: I bought a Canon printer and I really like it. That is until I moved and got a new PC. I couldn't locate the CD that came with the printer so I emailed canon customer service, OVER AND OVER. They didn't even have the courtesy to reply. I called, but all I got was voice mail. I never got to talk to a person. I will now have to buy another printer and it will definitely not be a Canon. I will never buy their products again.

RON ROGERS

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CLARENCE, NY

NAME: JAMES HEMMER

Last known address's 9265 Main St, and 6 Cummings Drive, Clarence NY

REASON: Stiffed landlord of rents, judgment won,very little money collected as he works a cash operation. Comes off as a nice guy, but a liar and a thief. Do not rent or do business with him. Last known business was car detailing in the Batavia NY area. Beware of this guy.

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CLARENCE, NY :

NAME: WAYNES APPLIANCE STORE

I purchased a refrigerator from Wayne's Appliance Store in Clarence, NY. Wayne delivered a refrigerator other than the one that I purchased. I had the foresight to write down the serial number of the one that I paid for on my receipt. Wayne delivered a refrigerator that did not work. He gave me a song and dance of excuses for over a week until he brought me another refrigerator that he claimed would be to my satisfaction. I immediately told him that was unsatisfactory. Wayne told me to keep it until he could find me one that was to my satisfaction. That was well over a month ago. He refuses to give me my money back or to find me a suitable replacement now. He was rude to me on the phone. He has hung up on me. He makes promises that he does not deliver on.

Thank you,

Mary

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KENMORE NY:

STORE: WAYNES APPLIANCES

NAME WAYNE HENDLER

THIS WAYNE HENDLER PERSON IS A SCAMMER. HIS EMAIL ADDRESS is bouncersrus@verizon.net.
HE SAYS HE WORKS OR OWNS WAYNES APPLIANCES ON MILITARY ROAD. I HAD SENT HIM SOME PUMPS FOR GE WASHERS IN GOOD FAITH THAT HE WOULD IN RETURN SEND ME THE CASH BACK AND I HAVE NOT RECEIVED THE CASH FROM HIM. BEAWARE OF HIM BECAUSE HE'S JUST TRYING TO STEAL FROM PEOPLE. IF YOU HAVE MORE INFO ABOUT WHAT HE MAY HAVE DONE TO YOU PLZ LET ME KNOW THANKS.

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WAYNES APPLIANCE STORE

Wayne has seven reported BBB negative reports I received an email from someone who shared with me that Wayne, who lives and owns Wayne's Appliances in Clarence and in other locations now has seven reports against him on BBB Better Business Bureau. I think that speaks for itself.

In the email, I was asked if I am the one posting without giving my email address. Yes, I am the one. I do NOT trust Wayne in any shape or form. I am not saying that he would send me a virus pretending to be someone else, but that is to the degree that I do not trust this man. Anyone who would deceive people the way that I have learned that he not only did to me but to others has clearly established himself as someone to beware of. Thus, I am choosing not to respond to emails. Sorry, I enjoyed communicating with some of you. It helps to know that there is strength in numbers. All I can ask is please continue going to the BBB website and report him if he has done to you what he did to me.

Post and let others know that he is not to be trusted. Share your experiences. I will not let others go through what I endured.

I told Wayne that I would post on Craigslist if he did not make good on what he promised. He actually bribed me and told me if I was not nice to him he would not help me. Trust me, he had no intentions of helping me. He made that clear by his excuses --- repeatedly.

I stand on principal. You do wrong. You need to be held accountable. I now need to forewarn others.

Quite frankly, I am tired of posting, but until Wayne is no longer able to hurt others who are struggling presently, cannot afford to go out and get new appliances or are trying to protect their financial future by being cautious with their money, I will keep posting. I hope it is helping others. Most responses were very grateful. A few crabby folks are more concerned with their shopping than on helping others, but I can't help the selfishness that sometimes exists.

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Wayne Randolph Hendler Jr Case # I00072118278698.

Names or alias: Wayne Randolph Hendler Jr., Randy Buffalo, Randy Faye

Business Names: Buffalo Shipping

Phone: (919) 365-3288 (disconnected 7/28/00)

Locations: Zebulon, North Carolina; Apopka, Florida; Pompano Beach, Florida; Rumor is that he is currently in jail for an unrelated domestic charge.

Mailing addresses:
Rhonda Faye, P.O. Box 1272, Zebulon, NC 27597
1000 Gunwale Court, Wendell, NC 27591 (may be living here)
2923 Hanover Court, Apopka, FL 32703-4968 (may be his father's address)
17179 S. Main St., Pompano Beach, FL (may be living here)
Other ID: Florida Drivers License Number is H53489669220
Email: buffalofan@mindspring.com, and some anonymous accounts.

Mr. Hendler's business, Buffalo Shipping, seemed to start out as legitimate. He started moving coin-op machines, mostly videos and pinball's, and was so successful that demand was greater than he could handle. He hired drivers and rented trucks to keep up with demand. After a while, the hired drivers started leaving, claiming that they were not paid. He ended up with a situation where he had dozens of machines scattered around the country waiting to be delivered and he had no money to do so. Complaints were filed and Mr. Hendler became hard-to-find.

At one time Buffalo Shipping had games stored at Cornerstone Storage 919-365-6448 on Highway 97 in Wendell, NC. It is unknown whether any games are still there.

APOP became aware of the locations of some of the machines and was able to raise donations to pay for discounted delivery using other freight companies for most of the stranded machines. APOP's effort is now over and a few machines are still to be located and shipped to their owners.

The FBI has been contacted and is investigating the case. The FBI case number is I00072118278698.

If you have been taken by Mr. Hendler/Buffalo Shipping and would like to add your complaint to the FBI case, contact them at internet fraud%40ifccfbi.gov.

Prior to the pinball and arcade transportation scam, Mr. Hendler operated by 'repairing' washers, refrigerators and selling them through classified ads. Has a violent temper, but first comes across as your best friend.

Mr. Hendler's next court date is August 8, 2001 at the Wake County Courthouse in North Carolina (919) 755-4107. If you have a complaint you may be able to have him served papers at that time.

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